Problem: I need help with...

• accessing the online databases
• accessing the proxy server (username and/or password)
• finding information about my topic (books, articles, etc.)

Answer: Call the Reference desk at (903) 886-5720 or 866-386-4333.

Problem: I am having difficulty accessing the proxy server.

• Page cannot be displayed message
• Page cannot be found message

Answer: Look at our webpage concerning Proxy FAQ's found at http://www.tamu-commerce.edu/library/proxyfaq.htm. For further assistance please call the Reference desk at (903) 886-5720 or 866-386-4333.

Problem: I cannot access the "My Account" feature in the LION catalog.

Answer: You need to go to the Circulation Desk in person and show your campus ID card. The Circulation Desk personnel will be able to assist you.

Problem: I have received a message that says I have a hold on my record at the library. (unable to register for classes, unable to graduate, unable to obtain grades)

Answer: Call the Circulation Desk at (903) 886-5414 or (903) 886-5713.

Problem: I cannot access my campus email account (student@leo.tamu-commerce.edu or student@boisdarc.tamu-commerce.edu).

Answer: Call the Technology Services department at (903) 886-6000. Their office hours are available at http://www.tamu-commerce.edu/ctis.